Deviceinstrument operates as a mobile app development company based in Vientiane, Laos. We create iOS and Android applications for businesses across Southeast Asia and beyond. When we collect your information, we do so with clear purpose and transparent handling.

Our office at Rue Phai Nam serves as our primary location, and we follow Lao PDR data protection guidelines alongside international best practices. This means your personal information receives protection under local regulations while meeting global privacy standards.

We gather information in several ways, and we want you to understand exactly what we collect and why:

• Contact Information: Your name, email address, phone number, and business details when you reach out to us
• Project Details: App requirements, business goals, technical specifications you share during consultations
• Communication Records: Email exchanges, meeting notes, and project correspondence
• Website Usage: How you navigate our site, which pages you visit, and basic browser information
• Device Information: IP address, browser type, and general location data when you use our website

We don't use tracking pixels or complex analytics. Our approach stays straightforward – we collect what helps us serve you better and nothing more.

Your information serves specific purposes that directly benefit our working relationship:

We also use your information to improve our services, send project updates, and occasionally share relevant industry insights that might help your business. You can opt out of non-essential communications anytime by emailing us.

What we don't do: sell your information, share it with advertising networks, or use it for purposes unrelated to your app development project.

We store your information using cloud services with servers located in Singapore and Thailand – keeping data within the region while maintaining high security standards. Our systems include:

• Encrypted data transmission (SSL/TLS protocols)
• Regular security updates and monitoring
• Access controls limiting who can view your information
• Secure backup systems with encryption
• Regular security assessments by third-party professionals

While no system is completely foolproof, we invest significantly in protecting your data. If a security incident occurs, we'll notify affected clients within 72 hours and provide clear information about what happened and our response.

You have several rights regarding your personal information. Here's what you can do:

To exercise these rights, email us at contact@deviceinstrument.com with your request. We'll verify your identity and respond within reasonable timeframes.

We share your information only when necessary for providing our services or when legally required:

• Service Providers: Cloud hosting services, email systems, and project management tools that help us deliver your apps
• Legal Requirements: When Lao PDR authorities or international legal processes require disclosure
• Business Protection: If needed to protect our rights, prevent fraud, or ensure safety
• Business Transfers: If our company changes ownership, your information may transfer to the new owners

We never sell personal information to third parties or share it for marketing purposes without explicit consent. Any service providers we use must agree to protect your information with the same standards we maintain.

We keep your information as long as needed for business purposes or legal requirements:

After retention periods end, we securely delete or anonymize your information. Some data may be kept longer if required by Lao PDR business regulations or for legitimate legal purposes.

Since we operate in Laos but use international services, your information may be transferred outside the country. We ensure these transfers include appropriate safeguards:

• Using services in countries with adequate data protection laws
• Requiring contractual protection commitments from service providers
• Implementing technical safeguards like encryption during transfer
• Regular assessment of international service providers' security practices

Most of our data stays within Southeast Asia, but some services (like email systems or development tools) may involve servers in other regions with strong privacy protections.

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When significant changes occur, we'll notify you through:

• Email notification to active clients
• Prominent notice on our website
• Direct communication during project meetings

Minor updates (like contact information changes) will be posted here with updated dates. We encourage reviewing this policy periodically, especially if you're a long-term client.